I have tried cenafil for 2 months now and have not lost any weight. In fact I started gaining weight. I weigh 5 lbs more now than when I started using cenafil. I also suffered from dizzy spells and light headedness. These stopped when I quit using the cenafil.
Also, had great difficulty stopping the auto shipments. Spent months trying to get in touch with the cenafil people. Turns out cancellation requires using a totaly different web site called Oevau.com.
Finally got hold of a customer service rep and got the shipments stopped, but still they still continued to charge my credit card. They also duplicated the order so I was receiving double shipments and double charges on my credit card each month.
I was charged for 17 shipments but only received 10. I was told I could NOT receive a refund. I have been charged $680 total for a product that does not work. BEWARE! This company does not give refunds!
I have spoken to my credit card company and was told I need to contact the merchant to dispute the charges. The only way I was able to stop the continuous charges against my credit was to call the credit card company and report the card lost. A week after finally getting a Cenafil rep to stop the auto shipments, I received an email from Cenafil stating my credit card was declined for my next shipment. I called Cenafil back again and raised HELL!
I finally got the upper supervisor and she reamed me! She told me that the rep I spoke with had NEVER spoken to her about canceling my order and certainly was not
authorized to give me the information about how many shipments had been sent.
She asked if I was sure I used the correct web site to cancel my order - did I use the oveau.com site and not the cenafil.com site? Did I have proof of the order cancellation, did I print out proof of cancellation, if so I would have to fax them directly to her.
She constantly put me on hold. I was on the phone with her for almost 90 minutes, just to finally be told that she could not refund the money for the unreceived shipments or any money for that matter. She also wanted to know how I got the information on how many shipments had been shipped. I told her I had spoken to someone in shipping and we had compared the tracking numbers of what was shipped against what I had received. (I had saved all the tracking numbers off the received packages, so the rep knew I was not bullshitting about received packages).
The supervisor blew a gasket. She said rep are not allowed to talk to customers, and she was not supposed to give out that kind of information. She wanted the girls name, but I refused to give it to the supervisor. I did not want to get her fired, especially since she was the only person who was helpful to me with my problem. Anyway, I can't get any money back, but at least by canceling my credit card they cannot charge me for any more shipments.
Susan Pritchard (spritch52ATyahoo.com) |
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